RapportIQ · by NPU Labs
Relationship intelligence, built for the way you actually communicate.
RapportIQ turns the messages, emails, and chats your team is already exchanging into structured signal. Trust scores, risk detection, lifecycle phase, next-best action. Plug it into any AI agent via the Model Context Protocol.
The platform
LiveChannels
6 sources
Extract
Tone, intent, topics
Memory
Long-term context
Lens
Trust, risk, phase
Graph
People, orgs, topics
Pulse
Health, trends
Coach
Next-best action
What it does
Every conversation, scored. Every relationship, watched.
Most CRMs ask you to log what happened. RapportIQ already knows. Communication arrives from the channels you already use, gets parsed for entities, topics, and intent, lands in a long-term memory keyed to people and organizations, and feeds an analysis layer that scores tone, trust, behavior, and risk. The result is a live read on every relationship and a coach that tells you what to do next.
Inside RapportIQ
Seven modules, one platform.
Channels
Pulls in every conversation from the apps you already use.
Extract
Reads each message for what it really says: entities, topics, intent.
Memory
Remembers everyone, every promise, every shift in tone.
Lens
Scores every interaction for trust, risk, and emotional weight.
Graph
Maps how your people, deals, and topics are actually connected.
Pulse
Surfaces the relationships drifting away before they break.
Coach
Tells you who to message and what to say, right now.
Where it listens
Meet people on the channels they already use.
RapportIQ ingests from the messaging, email, and chat sources that carry real conversations. No new tool for users to adopt.
Personal
- iMessage
Workplace
- Slack
- Microsoft Teams
- Gmail
Community
- Discord
Built for AI agents
Plug in. Don't integrate.
RapportIQ speaks the Model Context Protocol natively. Connect Claude, GPT, or your own agent. They all use the same six tools to resolve people, log conversations, and pull relationship intelligence. No bespoke adapters. No drift between your AI and your data.
- Streamable HTTP transport. Standard MCP SDK.
- Channel agents stay thin. Domain rules live in one place.
- Idempotent ingestion. Replay-safe by design.
Tool surface
v1.x SDKcreate_organizationRegister a canonical account record.create_personAdd a contact with channels and identity.find_person_by_contactResolve an email, handle, or number to a person.find_relationship_by_contactsMap two contacts to a relationship.create_communicationIngest a message under the canonical pipeline.list_supported_channelsDiscover what's accepted.
Six tools. Streamable HTTP. Official MCP SDK. Drop your agent in, start operating.
Grounded in research
Built on the work of others.
We are a lab. What we build is grounded in published research.
- [01] EACL · 2024
RAGAS: Automated Evaluation of Retrieval Augmented Generation
Es et al. (2024)
Backs: Summary and suggestion gates. Faithfulness and AnswerRelevancy are RAGAS metrics, shipped via DeepEval.
- [02] EMNLP · 2023
G-Eval: NLG Evaluation Using GPT-4 with Better Human Alignment
Liu et al. (2023)
Backs: Lens scoring. G-Eval is the general-purpose LLM-judge metric the evaluation worker runs.
- [03] NeurIPS Datasets and Benchmarks · 2023
Judging LLM-as-a-Judge with MT-Bench and Chatbot Arena
Zheng et al. (2023)
Backs: LLM-as-judge formulation. How Extract, Lens, and Coach scores are produced.
- [04] arXiv · 2024
LLM Evaluators Recognize and Favor Their Own Generations
Panickssery, Bowman, Feng (2024)
Backs: Self-preference mitigation. The startup check that refuses judge model equals chat model.
- [05] arXiv · 2023
Towards Understanding Sycophancy in Language Models
Sharma et al. (2023)
Backs: Bias mitigation. Neutral framing in custom-metric criteria avoids sycophantic judge behavior.
- [06] ICLR · 2020
BERTScore: Evaluating Text Generation with BERT
Zhang et al. (2020)
Backs: Offline regression batches. Reference-based scoring against an authored calibration set.
- [07] IEEE TPAMI · 2018
Efficient and Robust Approximate Nearest Neighbor Search Using Hierarchical Navigable Small World Graphs
Malkov and Yashunin (2018)
Backs: Memory module. pgvector and HNSW is how relationship memory is searched at scale.
Citations include preprints alongside peer-reviewed work. We interpret current LLM-agent research alongside established cognitive science, databases, and information retrieval.